Where to find your tracking
- Check your shipping email. As soon as your order is dispatched we send a confirmation email containing your tracking link and order number.
- Open the tracking link. The link takes you straight to the carrier’s website, where you can see the latest scan and estimated delivery date.
- Sign in to your account. You can review your order status and past orders any time from My Account.
Tracking has not updated yet
Tracking can take up to 24–48 hours to show its first scan after dispatch, especially at busy times. If there is still no movement after that, it is usually a carrier delay rather than a lost parcel.
My order has not arrived
- Check the delivery address on your confirmation email to make sure it is correct.
- Ask neighbours or your building reception in case the parcel was left nearby.
- If tracking shows delivered but you cannot find it, let us know within 7 days.
Still need help?
Send us your order number through our contact page and we will chase the carrier for you. Most delivery issues are resolved within a couple of business days.