Where to Find Your Tracking Details
1. Check your shipping confirmation email: As soon as your order ships, we send an email containing your tracking link and order number.
2. Click the tracking link: The link directs you to the carrier’s live tracking portal, where you can see real-time scan updates and your estimated delivery date.
3. Sign in to your account: You can review current order status, shipment history, and past purchases at any time from your GoldenPaw account.
Tracking Has Not Updated Yet
It may take 24 to 48 hours for carriers to show the first initial scan after fulfillment, especially during weekends or peak holiday seasons. If tracking has not updated after 48 hours, it is typically a carrier transit delay rather than a lost package.
My Package Has Not Arrived
• Verify your shipping address: Check your order confirmation email to ensure the apartment, suite, and street details are correct.
• Check safe drop locations: Look around your porch, garage, building mailroom, or check with neighbors in case the carrier placed the package in a discreet spot.
• Stalled tracking: If tracking has stalled for more than 5 business days, reach out to us right away.
Still Need Help?
If tracking indicates “Delivered” but your package is nowhere to be found, or if you encounter any transit issues, email our support team directly at goldenpaw@goldenpawpad.com with your order number. We will gladly coordinate with the carrier or arrange a replacement for you.
Company Information
GoldenPaw is a trading brand of GOLDENBITE NUTRITION LLC, a Wyoming limited liability company (registration no. WY2026-002040319), with its registered address at 201 N Wolcott St, Ste 802, Casper, WY 82601-1922, United States.