Shipping Policy

Order Processing

Orders are typically processed and prepared within 1–2 business days (Monday through Friday, excluding public holidays). Once your package is on its way, you will receive an automatic email confirmation with your tracking number.

Where We Ship

We ship worldwide, with the following exceptions. We are unable to accept orders from, or ship to:

Countries and territories: Afghanistan, Algeria, Angola, Belarus, Benin, Bolivia, Bulgaria, Burkina Faso, Burundi, Cameroon, the Central African Republic, Côte d’Ivoire, Croatia, Cuba, the Democratic Republic of the Congo, Eritrea, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Israel, Kenya, Lao PDR, Lebanon, Libya, Mali, Monaco, Mozambique, Myanmar (Burma), Namibia, Nepal, Niger, Nigeria, North Korea (DPRK), the Occupied Palestinian Territory, Russia, Somalia, South Africa, South Sudan, Syria, Tanzania, Trinidad and Tobago, Ukraine, Vanuatu, Venezuela, Vietnam, Yemen, and Zimbabwe.
Regions of Ukraine: Donetsk, Luhansk, Zaporizhzhia, Kherson, and Crimea (including Sevastopol).

These destinations cannot be selected at checkout, and any order placed for them will be cancelled and refunded in full. If you cannot find your destination in the checkout country list, we are unfortunately unable to deliver there at this time.

Delivery Estimates

Orders delivered within the United States generally arrive 3–5 business days after fulfillment. International delivery typically takes 7–21 business days depending on the destination and customs clearance. Delivery windows are estimates and may occasionally experience delays due to severe weather, peak holiday volume, customs processing, or carrier transit conditions.

Shipping Rates

Shipping is calculated at checkout based on your destination and order value:

Free standard shipping on orders of $40 or more (order subtotal after discounts, before tax).
$6.99 flat-rate standard shipping on orders under $40.

These rates apply to every destination we ship to. Any duties, taxes, or customs clearance fees charged by the destination country are the responsibility of the customer and are not included in the order total shown at checkout.

Tracking Your Order

You will receive an email with live carrier tracking as soon as your order leaves our facility. You can use the link provided in your email to monitor real-time shipping updates.

Address Accuracy & Modifications

Please double-check your shipping address during checkout. To maintain quick turnaround times, address changes can only be requested within 1 hour of placing your order. Once an order has entered fulfillment or shipped, we are unable to redirect or modify the shipping address.

Lost, Damaged, or Stolen Packages

If your tracking status shows “Delivered” but you cannot locate your package, or if the shipment appears stalled in transit for more than 5 business days, please reach out to our team at goldenpaw@goldenpawpad.com. We will gladly coordinate with the carrier or arrange a prompt replacement.

Questions?

Have a question regarding shipping rates, delivery times, or tracking? Contact our customer support team directly at goldenpaw@goldenpawpad.com.