Order processing
Orders are typically processed within 1–2 business days. Orders placed on weekends or public holidays begin processing on the next business day. Once your order is on its way we will email you a confirmation with tracking details.
Delivery estimates
Standard delivery usually takes 3–7 business days after dispatch, depending on how far you are from our warehouse. Delivery times are estimates and are not guaranteed, as carriers can be affected by weather, seasonal volume and local delays.
Shipping costs
Shipping costs are calculated at checkout based on the size and weight of your order and the delivery address. Any current free-shipping promotion is applied automatically at checkout when your order qualifies.
Tracking your order
You will receive a tracking link by email as soon as your parcel leaves us. You can also view tracking from your account. More help is on our Track Your Order page.
Incorrect or incomplete addresses
Please double-check your delivery address at checkout. If you spot a mistake, contact us as soon as possible — we can update the address while the order is still being prepared. Once an order has shipped, the address can no longer be changed.
Lost or delayed parcels
If tracking has not moved for several business days, or your parcel shows as delivered but has not arrived, contact us and we will open a case with the carrier on your behalf.
International orders
Where we ship internationally, any import duties, taxes or customs fees are the responsibility of the recipient. These charges are set by your local authority and are not collected by us.
Questions?
If anything about your delivery is unclear, contact us and we will help sort it out.