How can we help?
Answers to the questions we hear most from pet parents — about our wholesome ingredients, feeding tips, and delivery.
Frequently Asked Questions
Everything you need to know about our treats. Have a question about your furry friend? Our team is always here to help.
Where are your treats made and sourced?
We partner exclusively with certified, audited global facilities that adhere to rigorous international food safety protocols (including ISO, BRC, and FDA import standards). Every batch is carefully inspected and packaged through our quality control process before arriving at our US fulfillment centers. We never compromise on safety, transparency, or quality.
How do you ensure the safety and quality of every batch?
Safety is our top priority. All products undergo stringent third-party microbiological and heavy metal testing to ensure zero harmful contaminants. From raw ingredient sourcing to final sealed packaging, our multi-stage inspection ensures that only fresh, wholesome, and safe treats reach your door.
Are your recipes safe for pets with sensitive stomachs?
Yes! Our treats and wet foods focus on clean, limited ingredients without common fillers, wheat, corn, soy, or artificial flavors. If your pet has a specific food sensitivity, we suggest our single-protein options. As with any new food, introduce small portions gradually over a few days.
How should I choose between your dental chews, purees, biscuits, and wet food?
Each line is designed for specific daily moments and routines: Dental Chews: Support oral hygiene, massage gums, and satisfy natural chewing instincts. Cat Puree Tubes: Perfect for daily hydration, interactive bonding, or use as a tasty meal topper. Baked Biscuits: Ideal for training rewards, portion control, and everyday snacking. Canned Wet Food: Delivers rich animal protein and essential moisture to enhance daily nutrition.
How many treats should I give my pet daily?
Treats are meant for rewarding, enrichment, and bonding, not to replace complete daily meals. We recommend following the 10% veterinary rule: treats should account for no more than 10% of your pet's daily calorie intake. Check the feeding guidelines on the back of each package for portions based on your pet’s weight.
Are your dental chews fully digestible and safe for strong chewers?
Yes, our dental chews are formulated to be fully digestible and gentle on digestion. However, like any chew treat, we always recommend supervising your dog while they chew and selecting the appropriate size for their weight to prevent accidental gulping.
How do you recommend serving cat puree tubes?
Cat puree tubes are wonderfully versatile! You can feed them straight by hand for interactive bonding, squeeze them into a bowl, or use them as a savory meal topper over dry kibble to encourage picky eaters and provide extra hydration.
Why do my canned food texture or broth levels look slightly different across batches?
Because our canned wet foods are prepared with real whole meats and broth without artificial gums, emulsifiers, or uniform synthetic pastes, slight natural variations in texture, color, and natural broth volume can occur from batch to batch. This is a natural characteristic of real-food preparation.
Are the baked biscuits too hard for small teeth or senior pets?
Our baked biscuits feature a satisfying oven-baked crunch that is easy to snap or crumble into smaller bits. For small breeds or senior pets who prefer a softer bite, you can simply break them into pieces or soak them in a small amount of warm water or broth before serving.
Can I use your wet food and purees as meal mixers or toppers?
Absolutely! Adding our wet food or puree tubes to your pet’s regular kibble is a great way to boost moisture intake, enhance flavor for selective eaters, and add wholesome animal protein to their daily diet. Simply adjust the dry portion slightly to balance their daily caloric intake.
How should opened canned wet food and puree tubes be stored?
Unopened cans, purees, biscuits, and chews can be kept in a cool, dry place away from direct sunlight. Once opened, wet food cans and puree tubes should be tightly covered, refrigerated immediately, and consumed within 48 to 72 hours. Biscuits and dental chews should remain sealed in their original airtight pouches at room temperature.
Where will my order ship from, and how fast is delivery?
.All orders ship directly from our climate-controlled fulfillment centers located in the United States. Orders are processed within 1 to 2 business days and delivered via standard domestic carriers like USPS and UPS within 3 to 5 business days. You will receive a tracking link via email as soon as your package ships.