1. Using our website
By browsing this website or placing an order, you agree to these terms. You agree to use the site lawfully and not to misuse it in any way that could damage the site or interfere with other customers.
2. Product information
We describe our products as accurately as we can, including ingredients and feeding guidance. Images are for illustration. Always read the packaging on arrival and, if your pet has a medical condition, speak to your vet before changing their diet.
3. Orders and pricing
All orders are subject to acceptance and availability. Prices are shown in the currency displayed at checkout and may change without notice. If an item is mispriced or unavailable, we will contact you before dispatching and you may cancel the affected order.
4. Payment
Payment is taken at the time you place your order. Payments are processed by our payment providers; we do not store your full card details.
5. Shipping and delivery
Delivery timelines are estimates and depend on the carrier and your location. See our Shipping Policy for details.
6. Returns and refunds
Returns and refunds are governed by our Returns & Refunds policy.
7. Accounts
You are responsible for keeping your account details and password secure, and for activity that happens under your account.
8. Intellectual property
All content on this site — including text, photography, logos and design — belongs to us or our licensors and may not be reused without permission.
9. Limitation of liability
Our products are intended for the pet care use described on the packaging. To the extent permitted by law, we are not liable for indirect or consequential losses arising from use of this website.
10. Changes to these terms
We may update these terms from time to time. The version published on this page applies to your use of the site.
11. Contact
If you have any questions about these terms, please contact us.