1. Using Our Website
By browsing this website or placing an order, you agree to these terms. You agree to use the site lawfully and not to misuse it in any way that could compromise site security or interfere with other customers.
2. Product Information & Feeding Guidance
We make every effort to display product details, guaranteed analyses, and feeding instructions as accurately as possible. Product images are for illustrative purposes. Always inspect packaging and ingredient labels upon arrival. Our products and guidance are not substitutes for professional veterinary advice; please consult your veterinarian before making significant dietary changes if your pet has specific health conditions or allergies.
3. Orders and Pricing
All orders are subject to acceptance and product availability. Prices are listed in USD (or the selected checkout currency) and may change without notice. In the rare event of a pricing error or inventory shortage, we will notify you before shipping and reserve the right to cancel the affected order with a full refund.
4. Payment
Payment is collected when you place your order. Transactions are processed securely through certified third-party payment gateways; we never store your full payment card details on our servers.
5. Shipping and Delivery
Delivery timelines are estimates provided by shipping carriers and may vary based on your location and carrier transit conditions. Please review our Shipping Policy for full details on order processing and transit times.
6. Refunds and Guarantee
Our consumable pet foods and treats are backed by our 30-Day Happiness Guarantee. Physical returns of pet food are not accepted due to health and safety regulations. Please refer to our Refund Policy for complete details on replacement and refund procedures.
7. Customer Accounts
If you create an account, you are responsible for maintaining the confidentiality of your account credentials and password, as well as all activities that occur under your account.
8. Intellectual Property
All content on this site—including text, graphics, logos, images, and designs—is the property of GoldenPaw and protected by applicable copyright and trademark laws. Unauthorized reproduction is strictly prohibited.
9. Limitation of Liability
Our pet treats and food products are intended solely for the pet care uses outlined on their packaging. To the maximum extent permitted by applicable law, GoldenPaw shall not be liable for any indirect, incidental, or consequential damages resulting from the use of this website or the misuse of our products.
10. Changes to Terms
We reserve the right to update these Terms of Service at any time. The most current version posted on this page governs your use of the website and store.
11. Governing Law and Jurisdiction
These Terms of Service, and any dispute or claim arising out of or in connection with them, are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law rules. You and GOLDENBITE NUTRITION LLC agree to submit to the exclusive jurisdiction of the state and federal courts located in the State of Wyoming, and you irrevocably waive any objection to venue in those courts. Nothing in this section deprives you of the protection afforded by any mandatory consumer protection rules of the country in which you reside.
12. Sanctions and Export Compliance
You represent and warrant that you are not located in, resident in, or organised under the laws of any country or region that is subject to international trade sanctions, and that you are not listed on any restricted party or denied party list (including the U.S. Treasury Department’s OFAC Specially Designated Nationals and Blocked Persons List, and comparable lists maintained by the European Union, the United Kingdom, and the United Nations). We do not sell, ship, or provide services to Afghanistan, Algeria, Angola, Belarus, Benin, Bolivia, Bulgaria, Burkina Faso, Burundi, Cameroon, the Central African Republic, Côte d’Ivoire, Croatia, Cuba, the Democratic Republic of the Congo, Eritrea, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Israel, Kenya, Lao PDR, Lebanon, Libya, Mali, Monaco, Mozambique, Myanmar (Burma), Namibia, Nepal, Niger, Nigeria, North Korea (DPRK), the Occupied Palestinian Territory, Russia, Somalia, South Africa, South Sudan, Syria, Tanzania, Trinidad and Tobago, Ukraine, Vanuatu, Venezuela, Vietnam, Yemen, and Zimbabwe, nor to the Donetsk, Luhansk, Zaporizhzhia, Kherson, and Crimea (including Sevastopol) regions of Ukraine. These destinations cannot be selected at checkout. We may, in our sole discretion and without liability, decline or cancel any order, and refund any amount paid, where we reasonably believe this section has been breached.
13. Contact Information
GoldenPaw is a trading brand of GOLDENBITE NUTRITION LLC, a Wyoming limited liability company (registration no. WY2026-002040319), with its registered address at 201 N Wolcott St, Ste 802, Casper, WY 82601-1922, United States.
If you have any questions or concerns regarding these terms, please contact our support team at goldenpaw@goldenpawpad.com.