Our 30-Day Happiness Guarantee
We want you and your pet to love every meal. Because our products are consumable pet foods and treats, health and safety regulations strictly prohibit us from accepting physical returns once delivered.
However, we stand 100% behind our quality. If you or your pet are not satisfied with an order, or if an item arrives damaged, defective, or incorrect, reach out to us within 30 days of delivery and we will take care of it.
How We Make It Right
You will never be asked to mail pet food back to us. To request a replacement or refund, simply email goldenpaw@goldenpawpad.com with:
• Your order number
• A brief description of the issue
• Clear photos of the item or damaged packaging (if applicable)
Once verified, our team will immediately arrange a free replacement or issue a full refund to your original payment method.
Refunds
Approved refunds are processed immediately. Please allow 3 to 7 business days for the funds to reflect on your statement, depending on your bank or credit card provider.
Order Cancellations
To ensure prompt delivery, our fulfillment team processes orders quickly. Orders can only be canceled within 1 hour of purchase. Once processed or shipped, orders cannot be modified or canceled.
Need Help?
Have questions about ingredients, feeding guidelines, or your recent delivery?
Contact our customer care team at goldenpaw@goldenpawpad.com.
Company Information
GoldenPaw is a trading brand of GOLDENBITE NUTRITION LLC, a Wyoming limited liability company (registration no. WY2026-002040319), with its registered address at 201 N Wolcott St, Ste 802, Casper, WY 82601-1922, United States.