Our 30-day guarantee
You can request a return within 30 days of delivery. If your pet is not getting on with an order, contact us within that window and we will help with a refund, a replacement or a different recipe.
Eligibility
- Items should be unused, unopened and in their original packaging where possible.
- Proof of purchase — an order number or confirmation email — is required.
- For food and treats that have been opened, contact us first so we can review the issue with you.
How to start a return
- Email or message us through our contact page with your order number.
- We will confirm whether a return is needed and send you the return instructions.
- Once we receive the item, we will process your refund or replacement.
Refunds
Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.
Damaged, faulty or incorrect items
If your order arrives damaged, or you receive the wrong item, contact us within 7 days of delivery with a photo. We will arrange a replacement or a full refund at no cost to you, and you will not need to return the faulty item.
Non-returnable items
- Gift cards
- Items marked as final sale
- Personalised or made-to-order products
Exchanges
If you would like to swap an item for a different flavour or size, let us know when you get in touch. Exchanges are subject to availability.
Need help?
If you have any questions about a return, contact us and our team will walk you through it.